EXCHANGE & RETURN POLICY
We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased from BTOP LLP if the following conditions are met:
- You will need to contact our Customer Service team at firstname.lastname@example.org with your name and order number within 7 days from receipt of delivery, and
- Product is in sellable condition with its original packaging, and
- Product(s) does/do not fall under non-exchangeable category (refer to list below), and
- You are exchanging for something of same or higher value*.
To exchange an item, please send it back to our Malaysia warehouse at PT59 Taman Pemuda,
Jalan Tok Kenali, Kota Bharu, Kelantan, Malaysia
Terms & Conditions
- Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
- Valid for one-time exchange only.
- If a second exchange needs to be done, customers have to pay standard courier fee (for delivery).
- Customers have to bear the cost of shipping products back to our headquarters
Non-exchangeable items include:
- Plants (including terrariums)
- Inner wear
- Altered items
- Baby products
- Beauty & Grooming products
- Pet clothes and accessories
We are happy to offer returns within 7 days for any defective items that you have purchased from BTOP LLP, if the following conditions are met:
Do send us an email to email@example.com with the information, in order for us to facilitate your return request as our team must first receive and access this:
- Photo of the defect(s) within 7 days from receipt of delivery, and
- Item purchased has a manufacturing defect or damage caused by delivery.
Terms & Conditions
- The value of returned product(s) will be credited to you via the same credit card used to make the payment via Paypal, or store credits, whichever you prefer.